A piece meant to be kept on should be the right one. If it is not, here is how we settle it.
THE WINDOW
You have 30 days from delivery to request a return. Write to hello@tryruva.com with your order number and we will send you the instructions.
CONDITION
Returned pieces must be unworn, in their original packaging, with any certificate or pouch included. We inspect every return. Pieces that show wear, damage, or alteration cannot be accepted, and we will return them to you at our cost.
WHAT CANNOT BE RETURNED
- Personalised pieces: engraved, initialled, or made to your specification.
- Earrings, for hygiene reasons, unless they arrive faulty.
- Gift cards.
- Items marked final sale at the time of purchase.
These exclusions do not apply if the piece is faulty or not what you ordered.
RETURN SHIPPING
You pay return shipping unless the piece is faulty, damaged in transit, or not what you ordered — in those cases we cover it. We recommend a tracked service: until a parcel reaches us, it remains your responsibility.
REFUNDS
Once your return is received and inspected, we email you the outcome. Approved refunds go back to the original payment method within 10 business days. Your bank may take a few days more.
Original shipping charges are not refunded, except where the piece was faulty or sent in error.
EXCHANGES
The fastest way to exchange is to return the piece for a refund and place a new order.
FAULTY OR DAMAGED
Inspect your parcel on arrival. If a piece is faulty, damaged, or incorrect, tell us within 7 days with photographs. We replace it or refund it in full, including shipping both ways.
WARRANTY
Every RUVA piece carries a 12-month warranty against manufacturing defects from the date of delivery. It covers faults in materials and workmanship. It does not cover normal wear, tarnish from perfume or chlorine, accidental damage, loss, or work done by another jeweller.
YOUR STATUTORY RIGHTS
This policy is in addition to the rights you have under the consumer protection laws of your province or country. It does not replace them.
Last updated: 06 August 2026
Contact: support@tryruva.com
